Last updated: 4 April 2026
These Terms of Service ("Terms") govern your access to and use of the Genirize platform, website, and related services (collectively, the "Service") operated by Genirize ("we", "us", "our"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
You must be at least 18 years old and have the legal capacity to enter into a binding agreement to use the Service. If you are using the Service on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account. You must notify us immediately at support@genirize.com if you suspect unauthorised access to your Account. We are not liable for losses arising from unauthorised use of your Account where you have failed to safeguard your credentials.
You agree to provide accurate, current, and complete information during registration and to keep your Account information up to date.
Genirize is an AI-powered document generation platform. You provide business and prospect information, and the Service uses artificial intelligence to generate professional proposal documents in DOCX and PDF formats.
The Service uses large language models (LLMs) to generate proposal content. You acknowledge and agree that:
The Service includes a feature that fetches and analyses publicly available website content to extract company information. You agree that:
We aim to provide a reliable service but do not guarantee uninterrupted or error-free access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to provide advance notice of planned downtime.
The Service operates on a credit-based system. Proposal generation consumes credits from your Account balance. Credit costs per generation are displayed before you initiate a job.
Credits are purchased in bundles at the prices listed on our pricing page. All prices are in US Dollars (USD) unless otherwise stated. Prices are subject to change with reasonable notice. Existing purchased credits are not affected by price changes.
Purchased credits do not expire and carry over indefinitely for as long as your Account remains active.
Credit purchases are generally non-refundable. If a proposal generation fails due to a Service error (not a user input error), the credits consumed will be automatically refunded to your Account balance. We may, at our sole discretion, offer refunds or credit adjustments in exceptional circumstances.
If your Account is terminated by you or by us for breach of these Terms, any remaining unused credits are forfeited and are not refundable.
You retain all ownership rights in the Content you upload or submit to the Service, including your Company Profile data, uploaded files, and job briefs.
By submitting Content to the Service, you grant us a limited, non-exclusive, worldwide licence to use, process, store, and transmit your Content solely for the purpose of providing the Service to you. This licence terminates when you delete your Content or close your Account.
Subject to your compliance with these Terms and payment of applicable credits, you own the Generated Output produced by the Service for your Account. You are free to use, modify, distribute, and commercially exploit your Generated Output without restriction.
We do not use your Content or Generated Output to train, fine-tune, or improve AI models. Your data is processed solely for the purpose of delivering the Service to you.
If you provide us with feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free licence to use that feedback for any purpose, including improving the Service.
You agree not to use the Service to:
We reserve the right to suspend or terminate your Account immediately if we reasonably believe you have violated these acceptable use provisions.
We treat your Content (Company Profile, job data, uploaded files, and Generated Output) as confidential. We will not access, use, or disclose your Content except as necessary to provide the Service, comply with the law, or as otherwise described in our Privacy Policy.
Your data is logically isolated from other customers' data in our systems. Each Account's data is stored and accessed using unique customer identifiers, and our access controls prevent cross-account data access.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:
You acknowledge that AI-generated content is inherently probabilistic and may produce different results for the same input. We do not warrant that Generated Output will be consistent, factually accurate, or suitable for any specific business purpose.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL WE, OUR AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:
This limitation applies regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.
OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS (USD $100).
The limitations and exclusions in this section are an essential part of these Terms and reflect a reasonable allocation of risk. The Service would not be provided to you at the current pricing without these limitations.
Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
You agree to indemnify, defend, and hold harmless Genirize, its affiliates, directors, officers, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:
You may close your Account at any time by contacting us at support@genirize.com. Upon closure, we will delete your data in accordance with our Privacy Policy.
We may suspend or terminate your Account immediately and without prior notice if:
Upon termination, your right to access the Service ceases immediately. We will retain your data for a reasonable period (up to 30 days) to allow you to request an export, unless deletion is required by law or you request earlier deletion. Sections 5 (Intellectual Property), 8 (Disclaimer), 9 (Limitation of Liability), 10 (Indemnification), 13 (Governing Law), and 14 (Dispute Resolution) survive termination.
We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page with a revised "Last updated" date. For material changes, we may also notify you by email or by displaying a notice within the Service. Your continued use of the Service after changes take effect constitutes acceptance. If you do not agree to the updated Terms, you must stop using the Service and close your Account.
These Terms are governed by and construed in accordance with the laws of the State of New South Wales, Australia, without regard to its conflict of law provisions. This choice of law does not deprive you of any mandatory consumer protection rights available under the laws of your country of residence.
Before initiating any formal dispute resolution, you agree to contact us at legal@genirize.com and attempt to resolve the dispute informally for at least 30 days.
If a dispute cannot be resolved informally, both parties submit to the exclusive jurisdiction of the courts of New South Wales, Australia, except where mandatory consumer protection laws of your jurisdiction require otherwise.
To the maximum extent permitted by applicable law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements, understandings, and communications.
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
We are not liable for any failure or delay in performance due to causes beyond our reasonable control, including natural disasters, war, terrorism, strikes, government actions, internet or infrastructure failures, or pandemics.
We may send notices to the email address associated with your Account. You may send notices to us at legal@genirize.com. Notices are deemed received 24 hours after email is sent.
For questions about these Terms, contact us at: